Terms And Conditions

General provisions

These General Terms and Conditions for providing tourist services are an integral part of the Contract – Voucher between the travel agency Adriatic Luxury Travel, Generala Zadre 8, 21000 Split, Croatia (hereinafter: us, we, our) and the travel contractor (hereinafter: Client, you). All information and conditions in the Tour Program and in these General Terms and Conditions are binding for both parties; Adriatic Luxury Travel and the Client, unless otherwise is determined by the Contract. By confirming and paying a reservation fee, you are confirming that you fully accept these General Terms and Conditions. No supplementary agreements have been made and we do not recognize any Client conditions that are contrary to these General Terms and Conditions unless we have expressly agreed to such conditions in writing.

You should read these terms and conditions carefully!

Content of the offer

We provide services in accordance with the information published and validated on the date of reservation and confirmation, as well as the description and travel period confirmed in the reservation. We guarantee the aforementioned services, except in cases of force majeure or unforeseen circumstances (e.g., serious illness, accidents, war, natural disasters, or travel disruptions) in Croatia. In cases of force majeure or circumstances outside the scope of our General Terms and Conditions, we are not obliged to provide a refund of the amount paid. We are not required to offer services that are not in accordance with these Terms and Conditions.

Reservation and payment

The reservation (booking) of our services can be made by the website, telephone and e-mail. You are obligated to provide all the correct information required for the reservation procedure. By confirming a reservation, signing a contract, a voucher or a booking form, i.e. by dictating the credit card number using the offline payment option you are confirming that you are fully aware of these General Terms and Conditions and that you accept them.

At the time of booking, you will be notified of the price of your holiday. You will be required at the time of booking to pay us a non-refundable deposit of 20% of the quoted price depending upon the tour type and services included. The full holiday price of booking should be made at least 15 days prior to departure (late booking). In certain circumstances (depending on the nature of the booking) we will require a non-refundable deposit in excess of the usual 35%.

Payment can be made in Croatia or from abroad using the following methods:

1. Offline and online credit card payment – Verified by Visa, MasterCard® SecureCode™ – Secure online purchasing-guarantee. If this is the best option for you, we will send you the authorization form, which you have to fill in and sign and send us back by e-mail to info@croatia-private-tours.com or you can just make a reservation through our HT pay way booking system.

Cancelation of travel

The signed form authorizes us to charge your credit card for the agreed booking amount.

You’re, Client’s, credit card shall be charged for the agreed amount in EUR (Euros) on the payment date. Some differences between the exchange rates in the US, EU, and Croatia are possible, and the Client accepts the Privredna Banka Zagreb d.d., exchange rate.

*4 % surcharge applies to all credit card payments

2. Cash payment in Croatia

Clients from Croatia can pay for their reservations directly to our account by money order.

3. Payment by bank transfer from abroad

Payment for the services agreed upon in the Contract may be done by the Client by money wire to the Adriatic Luxury Travel IBAN. * bank transaction fees are paid by the Client.

It is your duty to inform us about your decision within 7 days of the offer. If the Client doesn`t do that, the Agency will book a replacement tour.

Changes and Cancellation

Adriatic Luxury Travel reserves the right to make full or partial changes to the program in the case that extraordinary circumstances that could not have been anticipated or avoided occur before the start of the tour.

Our obligations

We are obligated to provide services, to take care of the services provided by its contractors and to select contractors according to your interest. We are also obliged to take care of your rights and interests in accordance with the tradition of the tourism industry. We will fulfill the obligations stated above, except in case of force majeure and exceptional circumstances (Content of the offer).

The guest’s right to changes and cancellations

If you wish to change or cancel the reservation, you must do so in writing (via e-mail, fax or mail). We will approve change only if it is possible. Change of reservation understands the change of the number of Guests; change of consumer of service; change of accommodation, change of service and/or change of date of the service.

If there is a possibility of a change of reservation without additional expenses, the change will be performed without extra charge. If a change of reservation requires additional expenses, those expenses will be extra charged to you with prior notice. In case, you do not accept extra charges caused by reservation change or if a change of reservation is not possible, and you for that reason cancel the reservation, conditions for canceled reservations will be applied as follows:

– for reservation canceled up to 30 days prior to the beginning date of the service, we will charge 30% of the total amount of reservation

– for reservation canceled from 10 to 29 prior to the beginning of the service, we will charge 50 % of the total amount of reservation

– for reservation canceled from 10 to 0 prior to the beginning of the service, we will charge 100 % of the total amount of reservation

Guest’s obligations

You are obligated to:

– have valid travel documentation

– respect and abide by all customs and foreign exchange regulations as well as the laws and other regulations of the Republic of Croatia

– enquire whether or not you need the visa for the Republic of Croatia, and if so, you are obligated to pay expenses for it

– abide by the house rules of the accommodation units and cooperate with the service providers in a well-intentioned manner

– upon arriving at the destination, present the service provider with the document proving that the service is paid.

If you do not follow these regulations, you will be responsible for expenses or damage.

If you are coming with a pet, you are obligated to announce in advance number of pets eventually coming, type and size.

Settlement of complaints

We are not responsible for the damaged, lost or stolen luggage or any valuables kept in the accommodation. Lost or stolen luggage or valuables are to be reported to the service provider and the police. The Client must have adequate travel insurance for the journey and should claim the compensation on the basis of the insurance policy contracted with the insurance company for any loss or damage to luggage and/or personal possessions.

You have a right to reclamation for paid services that are not performed. If you are not satisfied with the service, you can submit a complaint in writing via mail or email.

The procedure of reclamation:

– you are obligated to report the complaint to the tour guide or service provider upon arrival

– if the reason for reclamation occurred during a stay, you are obligated to report complaint upon occurrence

– you are obligated to cooperate with the service provider and our tour guide with the intention to eliminate causes of the reclamation

– if you accept the proposed solution which corresponds with the service rendered on the spot, we are not obligated to take additional complaints into consideration

If the problem is not resolved on the spot following an intervention, you are obligated to submit a written complaint to us along with supporting documents as well as any photographs to support the complaint by e-mail info@croatia-private-tours.com  or via mail: Adriatic Luxury Travel, Generala Zadre 8, 21000 Split, Croatia

The highest amount of compensation per complaint can cover only the complaint portion of the service.

If you do not reclaim the service on the spot, you cannot fulfill the right for a refund.

We and our suppliers reserve the right for reclamation if we think that any damage is done.

By confirming the reservation you accept to pay any damage at the spot.

Security of your personal information

Your personal information is required for processing the requested service. Your personal information given to us of your own free will be used for communication between you and us. We are under obligation that personal information will not be given to a third party except for the purpose of carrying out the requested service.

Insurance

We strongly recommend that you come to your holiday fully insured and to make sure that all of the activities which you will be carrying out are covered by such insurance. This insurance must include emergency evacuation and repatriation costs in respect of all of your activities.

Final provisions

If any of the parties find the resolution to the dispute unsatisfactory, they are entitled to file for court arbitration. Any such dispute shall come under the competence of the Council Court in Split.

 Split, January 2026.